QPM differentiates itself from other Six Sigma consulting companies by understanding a client’s organization first and then developing a rigorous, yet flexible approach to Six Sigma Business Performance Improvement. We understand that in today’s market environment, low cost and high expertise solutions are very important. Therefore, we analyze the needs of our clients and then create an approach specifically designed to meet their expectations in the most efficient and cost effective way possible. This approach has led to our clients exceeding a 10:1 return on their financial investment in our business performance consulting services.

QPM has assisted many businesses, large and small, in achieving Six Sigma Business Performance Improvement results. We have worked with organizations to achieve process effectiveness and efficiency, measurable business results, superior market performance, and unparalleled customer satisfaction. Our experience includes supporting initiatives with companies such as:

• ALPS Fund Services
• American International Group (AIG)
• Anthem Blue Cross Blue Shield
• Argus Realty Investors LP
• Arrow Electronics
• ConvaTec (a division of Bristol Myers Squibb Company)
• CyberSteel LLC
• Deutsche Bank
• Fidelity Investments
• Getty Images
• Harleysville Insurance
• ING
• Johnson & Johnson Pharmaceutical Services
• Level 3 Communications
• Ocwen Federal Bank
• PricewaterhouseCoopers LLP
• Real Office Solutions
• Wells Fargo Home Mortgage

Examples of QPM’s Client Success Stories

• A subsidiary of one of the largest health benefits companies in the United States wanted to design and deploy a Process Management program within its Information Technology group across select locations. To meet this business objective, QPM partnered with their Quality Leaders to identify program requirements that would be tailored to their specific strategic goals, core processes and company infrastructure. Designed in just 1 month, the program delivered tools and techniques to help them identify their process work streams and develop and implement process monitoring dashboards for all of their core processes. Due to the customization of the program, the company was able to realize results much faster after training. Responsibility for the Process Management program was retained by their Quality organization and delivered by Six Sigma Black Belts and Process Leaders.

• A strategic marketing division of one of the largest pharmaceutical companies in the world had been practicing Process Excellence for a few years and needed to enhance its overall program success as well as implement several key projects that would improve the speed and quality of its core marketing processes. With the assistance of QPM, the company restructured its Process Excellence deployment efforts and initiated 7 strategic projects across key operations areas including Market Research, Business Planning, Asset Valuation, Strategic Marketing, Health Economics and Pricing, and Human Resources. QPM Process Excellence experts led these highly visible projects that dramatically improved process efficiency and marketing effectiveness. Over the span of 2 years, the company realized millions of dollars in revenue enhancements and expense reductions due to the results of the initiatives managed by QPM.